If your Mambapod looks a bit different or doesn’t behave like what you saw in the “Mambapod Anatomy” page, chances are you got a funky one. Don’t worry — we’ve got your back! 😉

Shoot us an email at info@silencecorner.net
Tell us what’s going on (the more details the better!) and toss in a couple of photos.

We’ll jump on it and get things sorted for you ASAP!

This doesn’t happen often, and the fact that the cover fell off doesn’t actually stop you from using it. But hey, if you want a quick fix, the easiest thing to do is just glue it back on. 😉

Just put a tiny bit of non-runny glue around the edge of the cover and stick it back in place.

If you have any other questions, feel free to email us, and we’ll be happy to help you out!

Okay, so even though the design of the tripod/ballhead handle is meant to stop it from just spinning right off, you can actually unscrew it all the way if you try.

When this happens, the first thing to do is gather up all the bits and pieces that fell off. Then, just follow the diagram below to screw it back together. 😉

Screw the tripod handle back on.

Screwing the ballhead handle back on is a bit tricky.

Yes, it will!

Rubber naturally picks up dirt, so if you set it on something super white, you’re bound to see some black specks. And if it gets dragged across a white surface, you might even notice some scuff lines.

If any marks pop up, try use a clean eraser to clean it! 🧽

It is recommended to use the clamping function when the clamped object is parallel to the ground.

When the clamped object is perpendicular to the ground, the clamp needs to be pressed tightly against on it.

If the object to be clamped is perpendicular to the ground, it will not be possible to clamp the object stably when installing a camera of more than 2kg.

• Load Capacity (horizontal): 5kg
• Load Capacity (vertical): 2kg

We use Pledgebox to handle the survey for Kickstarter post-campaign orders. Typically, Pledgebox sends a survey to your email to confirm your address and finalize shipping costs, but there might still be a few hiccups along the way.

• I haven’t received a single email at all!
  Before you keep scrolling, maybe take a quick peek at your spam folder to see if any emails from Pledgebox or Silencecorner are hiding out there—they sometimes end up in that sneaky spot!
• There’s no survey email
  The most common issue is that backers use their Apple ID to log into Kickstarter, which often links to an unreachable default contact email. You’ll need to get in touch with us via email info@silencecorner.net, and we’ll manually update your email address and resend the survey invitation. We can’t ship your package without your address, so if you logged in with an Apple ID, please let us know ASAP so we can sort it out for you!
• My email is a regular one, and I filled out the survey ages ago, but still no updates! What’s up?
  If you don’t find any emails from Pledgebox or SilenceCorner in your spam folder, it’s likely they haven’t been sent yet. With a ton of shipments to handle, we’re sending them out in batches. If you’re feeling anxious about your shipment status, shoot an email to info@silencecorner.net to check on the progress!
• I’d like to check my past shipment records. Where can I find it?
  After the product is shipped, we will update the tracking information on Pledgebox and send a shipping notification by Pledgebox system.
  You can log into Pledgebox to retrieve your records.
  Additionally, you should have received a shipping notification email from Pledgebox in your inbox.

We entrust a Taiwan shipping company to handle the deliveries, typically through Hsinchu Logistics home delivery or 7-11 store-to-store pickup. Shipments will be sent out according to the timeline mentioned on the Zeczec Mambapod project update page.

• I’d like to check my past shipment records. Where can I find it?
  Since the shipping company sends pickup notifications via SMS, we will not send additional email notifications. If you need to know your past pickup number, please email info@silencecorner.net to inquire.

• Kickstarter customer
  We use Pledgebox to handle the survey for Kickstarter post-campaign orders.
  Therefor, you can totally find your invoice in your Pledgebox records, and even download it as a PDF.
• ZecZec customer
  A few days after we ship your product, we’ll send you an email with an electronic invoice that meets Taiwan’s regulations—just click the link in the email to download it.
  If you don’t see it, take a quick peek in your spam folder for anything from Silencecorner.
  Still no? Drop us a line at info@silencecorner.net, and we’ll sort it out for you.

• Kickstarter customer
  Yeah, that’s definitely a possibility. You can send an email to info@silencecorner.net to confirm with us, and we’ll arrange for a redirect or reshipment for you.
• ZecZec customer
  You can send an email to info@silencecorner.net to confirm with us, and we’ll arrange for a redirect or reshipment for you.

This is really frustrating, but don’t worry. Please contact info@silencecorner.net via email, and we’ll work with the shipping company to resolve the issue. It’s possible the package was sent elsewhere or we can arrange for a reshipment.

Based on our shipping experience, it’s quite possible that a neighbor picked up the package for you. You might want to check with those living nearby.
Still no?
Please contact info@silencecorner.net via email, and we’ll work with the shipping company to resolve the issue.

Since this is an international shipment, there’s a chance customs might inspect the package.

You can email info@silencecorner.net first, and we’ll help you prepare any documents you need.

• Official Website customer

You can email us at info@silencecorner.net to discuss your concerns first and see if we can resolve them.
If you still wish to request a refund, we will process it according to the refund policy on our official website.
Please refer to this website official website policy.

• Crowdfunding customer

Actually, crowdfunding is quite different from typical consumer behavior. Crowdfunding is: we want to launch a product, but we lack sufficient funds. Therefore, we ask for everyone’s help to contribute money upfront to overcome the equipment and financial barriers. In return, we can offer impressive products as rewards to the backers. During this process, besides the material and labor costs of the product itself, there are many other hidden costs such as platform fees, advertising exposure, shipping, packaging, and so on. Your return is absolutely a blow to us exceeding 120% of the original price.

Getting back to the main point, refund/exchange are possible.

You can email us at info@silencecorner.net to discuss your concerns first and see if we can resolve them.
If you still wish to request a refund/exchange, we will process it according to the refund policy on our official website.
Please refer to this website official website policy.